Policies

POLICIES

When you schedule an appointment, we reserve that block of time exclusively for you. We understand that unanticipated events occur from time-to-time in everyone’s life. Unforeseen events such as illness, work delays or traffic considerations are just a few reasons why one might be late or consider canceling their massage appointment. Late changes, cancellations and no-shows not only impact us significantly, but they also impact the ability for other clients to schedule appointments. As such, we hope you will appreciate and respect our spa policies.
 
Schedule Changes or Cancellations: We are happy to change or reschedule your appointment but we require those changes to be made 24 hours prior to your scheduled appointment time.
 
Cancellations made with less than a 24 hour notice will result in a fee equal to 50% of the regular price of the scheduled service.
 
No-Call/No-Show: Failure contact the spa or your therapist to change/reschedule, and not showing up for your appointment will result in a fee of 50% of the regular price (prior to any discounts, coupons or other offers) of the scheduled service.
 
Late Policy: If you arrive late for your appointment, you can either choose to have your service in the time remaining or reschedule your appointment.
If you choose to continue with your appointment, your session will end at the originally allotted time and you will be charged the original service fee.
If you choose to reschedule your appointment, you will be charged 50% of the originally reserved session fee (prior to discounts, coupons or other offers).
 
Gratuities: Tipping is left to the discretion of each client. The industry average is 15%-20% of the original service price (prior to discounts, coupons or other offers). For your convenience, you can leave a gratuity on your credit card if desired.
 
Gift Certificates: Gift certificates or gift cards of any kind cannot be exchanged for cash, nor will cash be given in exchange for any unused balances. Gifts are non-refundable but they are transferable upon request. Gratuities cannot be put on gift cards or gift certificates. SpaFinder cards will be honored for new clients. Existing clients are asked not to purchase these cards as the spa is required to pay fees to SpaFinder. Existing clients may use SpaFinder cards that they were given by friends/family. SpaFinder cards cannot be used to purchase gift cards, packages or memberships.
 
Forms of Payment: We accept cash, checks, debit and credit cards (Visa, Master Card, Discover and American Express). We also accept Gift Certificates and Gift Cards from Body By Design, Spa Finder, Spa Wish. Payments can be made in advance through our website, on the Mind Body App, or at the time of service. If you have an open auto claim, please ask about insurance coverage for motor vehicle accidents.
 
PROFESSIONAL BOUNDARIES: Requests for sexual activity will not be tolerated. The client will not be rescheduled if this occurs. The genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Sexual interaction, discussion or innuendo of any kind between the client and the massage therapist is NEVER appropriate and are prohibited to ensure both client and staff safety. Outside interactions between client and staff are also prohibited to ensure ethical boundaries at all times. The safety of our therapists is our top priority. Thank you for your cooperation and professional behavior. In return you can expect the same from our staff.