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POLICIES

APPOINTMENTS & CANCELLATIONS

When you schedule an appointment with Body by Design, that time is reserved just for you. To respect our therapists’ time and allow other clients the chance to book, we require 24 hours’ notice for schedule changes or cancellations. Appointments canceled with less than 24 hours’ notice will incur a fee equal to 50% of the regular service price.

  • No-call/no-show appointments will also be charged 50% of the service cost.
  • Running late? You can choose to proceed with a shortened session or reschedule. If you reschedule, a 50% fee will apply.
  • We understand that emergencies happen and will do our best to work with you. If we can fill your spot with someone from our waitlist, you won’t be charged.

PAYMENTS, GRATUITY, & GIFT CARDS

Body by Design accepts cash, checks, debit/credit cards (Visa, MasterCard, Discover, AmEx), and gift certificates/cards (Body by Design, SpaFinder, SpaWish).
  • Gratuities are not included in service prices and are always appreciated. You may tip by cash, check, card, or money apps like Venmo or PayPal.
  • Gift cards are non-refundable, not redeemable for cash, but transferable upon request.
  • SpaFinder cards are accepted only for new clients and cannot be used to purchase memberships, gift cards, or packages.

SECURITY & CARD ON FILE POLICY

All clients are required to have a valid credit or debit card on file to book appointments. This card will only be charged in the event of a late cancellation or no-show.

  • Body by Design complies with all data security standards and does not store full card numbers in any database.
  • Gift cards may be used to hold an appointment, but the number and value must be provided at the time of booking.
  • Appointments without a card or gift card on file 48 hours before will be canceled and released to other clients.

MEMBERSHIPS & SPA PACKAGES

Body by Design’s membership program supports consistent self-care with perks like 15% off all massage services.

  • Added monthly credit will never expire and can accumulate.
  • All auto pays will come out 30 days from the signing agreement.
  • We do not suspend or pause auto pays for any reason.
  • Spa Packages are final and non-refundable, but may be transferred or gifted. Sessions expire one year from purchase and are available for purchase in-spa with cash or check only.

CLIENT EXPECTATIONS & BOUNDARIES

To maintain a safe, respectful space:
  • Sexual conduct or innuendo is strictly prohibited. Any inappropriate behavior will result in immediate termination of services. Requests for sexual activity will not be tolerated and the client will not be rescheduled if this occurs.
  • The genital area will not be massaged under any circumstances, and professional boundaries are strictly enforced at all times—no outside client-staff interactions are permitted.
  • All clients must complete an intake form prior to service. Failure to do so will result in a forfeited session and full service charge. If needed, please arrive 10 minutes early for assistance.
  • The safety of our therapists is our top priority. Thank you for your cooperation and professional behavior. In return you can expect the same from our staff.