When you schedule an appointment, we reserve that block of time exclusively for you. We understand that unanticipated events occur from time-to-time in everyone’s life. Unforeseen events such as illness, work delays or traffic considerations are just a few reasons why one might be late or consider canceling their massage appointment. Late changes, cancellations and no-shows not only impact us significantly, but they also impact the ability for other clients to schedule appointments. As such, we hope you will appreciate and respect our spa policies..

We are happy to change or reschedule your appointment but we require those changes to be made 24 hours prior to your scheduled appointment time. Cancellations made with less than a 24 hour notice will result in a fee equal to 50% of the regular price of the scheduled service. We will do our best to work with you in the event of an emergency. If we can fill your spot with a client on our wait list we will not charge you.

Failure contact the spa or your therapist to change/reschedule, and not showing up for your appointment will result in a fee of 50% of the regular price (prior to any discounts, coupons or other offers) of the scheduled service.

If you arrive late for your appointment, you can either choose to have your service in the time remaining or reschedule your appointment. If you choose to continue with your appointment, your session will end at the originally allotted time and you will be charged the original service fee. If you choose to reschedule your appointment, you will be charged 50% of the originally reserved session fee (prior to discounts, coupons or other offers).

Tipping is left to the discretion of each client. Gratuities are not included in the cost of your session, membership package or gift card, but they are greatly appreciated. For your convenience, you can leave a gratuity on your credit card( if that is your payment method). Checks and cash are also acceptable methods for giving gratuity. Your therapist may also accept gratuity via money apps such as, Venmo, Zelle, PayPal or Cash App for your convenience.

Gift certificates or gift cards of any kind cannot be exchanged for cash, nor will cash be given in exchange for any unused balances. Gifts are non-refundable but they are transferable upon request. Gratuities cannot be put on gift cards or gift certificates. SpaFinder cards will be honored for new clients. Existing clients are asked not to purchase these cards as the spa is required to pay fees to SpaFinder. Existing clients may use SpaFinder cards that they were given by friends/family. SpaFinder cards cannot be used to purchase gift cards, packages or memberships.

We accept cash, checks, debit and credit cards (Visa, Master Card, Discover and American Express). We also accept Gift Certificates and Gift Cards from Body By Design, Spa Finder, Spa Wish. Payments can be made in advance through our website, on the Mind Body App, or at the time of service. If you have an open auto claim, please ask about insurance coverage for motor vehicle accidents.

We will require all clients, established and new, to have a valid credit or debit card on file to secure an appointment. Body By Design is deeply committed to your privacy and credit card security and assures you that we meet and exceed all compliance regulations. We do not store credit or debit card numbers on any of our databases, nor will anyone have additional access to the actual numbers once they have been entered into our system. Gift cards may also be used in lieu of a credit or debit card to hold your appointment. Call Body By Design at 412-536-8258 and provide the gift card number available at time of booking and the amount the gift card covers for the booked service(s). All services require a credit or debit card to reserve your appointment when booking online, over-the-phone, or in-person. You will not be billed unless the appointment reserved is a no-show or it is cancelled within 24 hours of the scheduled appointment. Upon checkout, clients may choose their method of payment. If no credit or debit card is provided 48 hours before booked service(s), the service(s) will be cancelled and available to other clients to schedule.

All clients no matter the service are required to fill out our client intake forms. If forms are not filled out, you will not be taken back for your service and will be required to pay for your missed appointment. If you have trouble filling out your forms, please arrive 10 mins early and we would be happy to assist you.

The consumer will be charged for the agreed number of sessions each month unless the contract is terminated. The session(s) must be used within the month of the autopay cycle to be valid. Sessions do not roll over into the next month but may be gifted if the member is not able to use them. The contract will be auto-renewed every 12 months unless terminated. Body By Design reserves the right to change rates or terminate the contract for any reason, including but not limited to inappropriate behavior of a member. Memberships are ideal for people who acknowledge the benefits of body work, may be on a budget but make their health a priority, have specific areas that need maintenance on a regular basis, will commit to taking care of their body,  and may have multiple areas of pain that need attention or need to relax the whole body. Benefits of Membership include 15% discount on all massage services, save time at checkout with autopay, ensure you will prioritize your health with a monthly financial commitment.  The  credit/debit card on file will be charged monthly, on the 1st or the 15th in advance, for the chosen number of sessions unless the contract is terminated or suspended with a minimum notice of 48 hours in advance. Prepaid session(s) must be used within 30 days of your chosen auto withdrawal date and those unused sessions will expire after 30 days. Unused sessions will not be refunded or rolled over to the next month, but they can be gifted to another person to use within the month. If you do not call within 24 hours to cancel a session or if I do not show for a session, that session will be forfeited. Your  membership can be put on hold at request at any time in the event of an injury, financial hardship, illness or vacation. The terms of the membership contract state that a membership will be renewed automatically every 12 months unless terminated in advance. If a rate increase occurs during a contractual period, the cost of the contract will increase accordingly, and it will be reflected in the monthly auto withdrawal.

Spa packages purchased and completed, are final and non-refundable. Sessions can be transferred to a recipient of your choice or given as gift cards. Sessions expire one year from date of purchase. Packages can be purchased in the spa with cash or check only.

Requests for sexual activity will not be tolerated. The client will not be rescheduled if this occurs. The genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Sexual interaction, discussion or innuendo of any kind between the client and the massage therapist is NEVER appropriate and are prohibited to ensure both client and staff safety. Outside interactions between client and staff are also prohibited to ensure ethical boundaries at all times. The safety of our therapists is our top priority. Thank you for your cooperation and professional behavior. In return you can expect the same from our staff.